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SHIPPING & RETURNS

SHIPPING POLICY

Dispatch Times

We aim to process and dispatch all orders within 2 working days from the date the order is placed. Please note that during busy periods (e.g., holidays, sales, or new product launches), dispatch times may be slightly longer. We will always do our best to communicate any significant delays.

 

Shipping Methods & Costs

We currently offer delivery within the UK. All shipping costs are calculated at checkout based on the weight of your order and your delivery address. We use reliable third-party couriers such as Royal Mail, Evri, or DPD, depending on the size and value of your order.

 

Estimated Delivery Times

  • Standard Delivery: 2–4 working days from dispatch

  • Express Delivery (if available): 1–2 working days from dispatch

 

Please note: These are estimated timeframes and are not guaranteed. Delivery may be affected by external factors such as postal delays, strikes, or adverse weather conditions.

 

Delivery Address

Please ensure that all delivery information provided is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses. If a parcel is returned to us due to an incorrect address, we will contact you to arrange redelivery at your expense.

 

Missed or Failed Deliveries

If you are not available to receive your delivery, the courier may leave a calling card or deliver your parcel to a neighbour or a local collection point. If the parcel is returned to us after multiple delivery attempts, we will contact you to arrange redelivery. Additional shipping charges may apply.

 

Lost or Delayed Orders

If your order hasn’t arrived within 7 working days of dispatch, please contact us at [your email address], and we will investigate. Lost parcels will only be considered for replacement or refund after the appropriate time frame has passed based on the courier’s lost parcel policy.

 

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of receiving the parcel. Please include photographs of the damaged items and packaging to help us resolve the issue quickly. We may offer a replacement, partial refund, or full refund depending on the situation.

 

International Shipping

At this time, we do not offer international shipping. We are currently only able to ship orders within the UK.

RETURN & EXCHANGE POLICY

Change of Mind / Unwanted Items

If you’ve changed your mind about a product, you have the right to return it within 14 days of receiving your order in accordance with the Consumer Contracts Regulations.

To be eligible for a return:

 

  • The item must be unused, unopened, and in its original packaging

  • You must contact us within 14 days of delivery via [your email address] to request a return

  • You must return the item within 14 days of notifying us

 

Return postage is the responsibility of the customer unless the item is faulty or incorrect. We recommend using a tracked delivery service, as we cannot be held responsible for returns lost in transit.

 

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of receiving the parcel.

To resolve the issue, we may request the following:

 

  • A description of the issue

  • Clear photographs of the item and its packaging

  • Your order number and contact details

 

Once confirmed, we will offer a replacement, a partial refund, or a full refund. We may ask for the item to be returned to us, in which case return postage will be covered.

 

Incorrect Items Received

If you’ve received the wrong item, please contact us within 48 hours of delivery. We will arrange for the correct item to be sent out and, where necessary, will cover return shipping costs for the incorrect item.

 

Refunds

Once your returned item is received and inspected, we will notify you via email. If approved, a refund will be processed to your original payment method within 5–10 working days.

Please note:

 

  • Delivery charges are non-refundable unless the item is faulty or incorrect

  • We do not offer refunds for items returned in a used or damaged condition

 

Exclusions

For hygiene and safety reasons, we cannot accept returns on used items, or items where packaging has been opened, unless the product is faulty.

 

How to Request a Return

To start a return, email us at [your email address] with:

 

  • Your order number

  • The reason for the return

  • Any relevant photos (if damaged/faulty)

 

We will provide instructions on how to proceed.

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